Tenant Web Access Apply Now Mantenence Request

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HOW TO REQUEST MAINTENANCE

Please follow the instructions below on how to request maintenance via VISITT +.

Important Information:

You must submit a Service Issue (Work Order/Maintenance Request) through Visitt+ for any Maintenance requests to be completed. This will help you have up to the minute updates regarding the Open Request and have the ability to communicate directly with our Maintenance Department.

Please download the Visitt + App on IOS or Android by scanning the QR CODE below https://plus.visitt.io (New app for maintenance requests/building updates.

To login, you will need to use the phone number or email you have on file with us. If you are unable to gain access, please contact us and we’ll update your records as soon as possible and send you an invite to join Visitt. Call at (310) 943-7265 or send an email to inquiries@laapartments.biz

Sign into your account on the Visitt: https://portal.visitt.co.il/login or download the Application for easier usage

Press the ADD + Symbol

Press New Request

In the field box, describe your request and Press Next (

In the Work Order page, enter any relevant PHOTO/VIDEO of the issue

Please check the Allowed to Enter box

Press Create Request at the bottom and you are set

Please note: In order to facilitate our Maintenance Department, please Allow Access to enter your unit or provide us a time slot between 8 AM to 12 PM OR 12 PM to 4 PM to enter.

Thank you for your cooperation with this matter!

How to Make a Payment

Please follow the instructions below on how to make a payment via the Tenant Web Access.

*PLEASE NOTE PROCESSING FEES MAY APPLY

  1. Sign into your account on the Tenant Web Access: https://laapts.twa.rentmanager.com
  2. Click Make A Payment
  3. In the first field, enter the Amount you would like to pay
  4. In the second field, Payment Type, select how you would like to make the payment: Checking/Saving Account or Credit/Debit Card
  5. Then click Make A Payment
  6. The first section is Payment Method Information
  7. If you choose the Payment Type of Checking/Savings Account:
    1. In the Account Type drop-down menu, select the type of ACH account you will be using
    2. Enter your Routing and Accounting number
    3. Then enter again to confirm
  8. If you choose the Payment Type of Credit/Debit Card:
    1. In the Account Type drop-down menu, select the type of card you wish to use
    2. We can accept VISA, Mastercard, American Express and Discover
    3. In the Account Number field, enter your card number
    4. In the Card Expiration section, select your card expiration date from the drop-down menu
    5. Lastly, in the Cvv2 field, type your card security code
  9. The next section is Billing Address:
    1. Enter your billing address that your bank has on record for you
    2. If you would like, you can check the box to Store as saved payment information for One-time and Autopay payments
  10. This will allow you to use this information the next time you make a payment and/or to set up AutoPay
  11. Next, please read the notice regarding the Processing Fee and check the box once you have read it
  12. If you would like, you can leave a memo for the payment in the last section, Memo
  13. Review the total charges at the bottom and click Pay Now

How to Set Up AutoPay

Please follow the instructions below to set up AutoPay in the Tenant Web Access.

*PLEASE NOTE PROCESSING FEES MAY APPLY

There are two ways to setup an Automatic Payment:

Option 1:

You can enroll in Automatic Payments when you make a payment online.

  1. Log into your Tenant Web Access and choose Make a Payment
  2. Enter the amount of your payment and select your desired payment type
  3. Once you have entered your Account and Billing Address information, Check the box next to “Store as saved payment information”
  4. Process the payment as normal
  5. Click on your name in the top right corner of your Tenant Web Access page and select “Payment Settings, Saved Payment Info & AutoPay”
  6. Click on the “enable automatic payments” button
  7. Choose what day of the month you want the payment to be deducted
  8. Select payment type (Please use Specific Amount for residents who split the rent and Balance Due for residents who pay rent in full)
  9. Type the amount you would like to pay each month
  10. Check the box next to the disclaimer notice (after you read it)
  11. Click on “save auto payment settings”

Done! Enrollment is complete!

Option 2:

You can enroll in Automatic Payments directly from Payment Settings, Saved Payment Info & AutoPay.

  1. Log into your Tenant Web Access and click your name in the top right corner
  2. Select Payment Settings, Saved Payment Info & AutoPay
  3. Click Add
  4. Enter your payment information on the left under Payment Method
  5. On the right side, under Automatic Payments, check the box next to Enable Your Automatic Payment
  6. Choose what day of the month you want the payment to be deducted
  7. Select payment type (Please use Specific Amount for residents who split the rent and Balance Due for residents who pay rent in full)
  8. Type the amount you would like to pay each month
  9. Check the box next to the disclaimer notice (after you read it)
  10. Click Save

Done! Enrollment is complete!